Listen, Engage, Respond is the most comprehensive e-manual for using social media as part of an overall crisis communications strategy.
You’ll find that nobody understands how to use social media to prevent and manage a crisis better than CKSyme Media Group principal, Chris Syme. (I love my Kindle version – it is a go-to resource!)
(NOTE: to buy a pdf copy, please contact firstname.lastname@example.org)
Click here to buy Chris’ book on Amazon